Question 1

HOW LONG DOES AN INSTALLATION TAKE?

Accepted Answer

Generally, we aim to install doors as the first job of the day, but in general, the simpler end of installs takes around 2 – 4 hours, with more complex doors (with automation, etc.) taking around 3 – 5 hours.

Question 2

OUR CURRENT DOOR HAS A WOODEN FRAME; WILL IT BE REMOVED?

Accepted Answer

When fitting a new door, if there is a wooden frame around the existing door, we will generally remove it. Most of the time, an existing wooden frame is either rotten or about to start rotting.  If it is necessary to have timber in the doorway, for whatever reason, we will discuss this with you at the survey, and we will use tanalised timber.  Ideally, though, we would fit directly to the masonry where possible.

Question 3

WHO WILL FIT OUR NEW DOOR?

Accepted Answer

If you order your new door from Cornwall Garage Door Centre, it will be our in-house fitting teams that install it – we do not use sub-contractors.  Also, unlike a lot of garage door companies, our fitters will also carry out the survey.  That way, our fitters get to see your property before the installation date, and you get to meet them too.  We try to keep the same team on a job from start to finish; however, this is not always possible.  If we do need to change between teams, the new team will have access to the measurements and photos taken at the initial survey to get them up to speed.

Question 4

WHAT HAPPENS TO OUR OLD GARAGE DOOR?

Accepted Answer

We will dispose of your old door for you.  When removing an old door, our team will take it out safely and efficiently; quite often this means the door is not reusable.  If you would like to reuse your old door, please tell our team before they start the removal process.

Question 5

WHAT DO WE DO IF WE NEED HELP WITH THE DOOR AFTER INSTALLATION?

Accepted Answer

Just call us on 01872 438726 or email sales@cornwallgaragedoors.co.uk.(sales@cornwallgaragedoors.co.uk)  We will do our hardest to assist you; this may be help over the phone, or it may be necessary to get a team back to you.

Question 6

OUR GARAGE NEEDS BUILDING WORK DONE TO IT – WILL CONRWALL GARAGE DOOR CENTRE DO THAT TOO?

Accepted Answer

Ordinarily, no.  In some cases, we can carry out minor alterations to the doorway to allow a different-sized to door to be installed, but normally, we would recommend you find a builder to take the alterations on, and we will do the door.  That said, we are always happy to provide you with the measurements the new door will need, and we can even talk directly to the builder if you want to keep out of it.

Question 7

WHAT COLOURS ARE AVAILABLE?

Accepted Answer

Each range of products has a variety of colours available. Most colours available are identified by a RAL code, so if you are trying to match with other items in the garage, we can always check. With some of the manufacturers we work with, we can get your door produced in a bespoke colour, either with an RAL code or a Farrow and Ball colour code. We have colour samples in our showroom, and in some cases, we can even get samples sent out directly to you in the post.

Question 8

CAN WE GET A MATCHING SIDE DOOR?

Accepted Answer

Yes, we have a few ranges that offer matching side doors – contact us for more details.

Question 9

HOW CAN WE TELL WHICH DOOR WE HAVE?

Accepted Answer

Most doors have a manufacturer’s name on them somewhere. This may be on the handle on the front, a sticker on the inside or on the control box or handset. Alternatively, it may be on any old paperwork you may have. Otherwise, if you can send us a photo of the inside and outside of the door, we may be able to identify it from this.

Question 10

SHOULD WE WASH OUR GARAGE DOOR?

Accepted Answer

Yes, here in Cornwall, we live in a marine environment, even if you do not live on the coast. It is important to wash the door periodically. Do not use a pressure washer; this is too strong and can cause damage. We suggest you use a light car wash liquid with a soft brush or cloth, then rinse it off with clean water. If the door is automated, we suggest letting the door dry off before raising the door again. A sunny but breezy day is perfect!

Question 11

DO YOU OFFER FINANCE ON A NEW GARAGE DOOR?

Accepted Answer

No, we do not offer finance options. We request a deposit payment to secure your order, and the balance payment is due upon completion.

Question 12

HOW DO WE PAY FOR OUR NEW GARAGE DOOR?

Accepted Answer

We request a deposit payment to secure your order, and the balance payment is due upon completion. Details on how to pay are at the bottom of our invoices and quotes. You can pay by cash (please use your quote/invoice number as payment reference), call us to pay by major credit cards or send us a cheque.

Question 13

CAN WE HAVE WINDOWS IN OUR NEW GARAGE DOOR?

Accepted Answer

Several of the ranges of doors we install can have windows; there are various styles and shapes available, with different types of glazing finishes too.

Question 14

HOW LONG WILL OUR GARAGE DOOR LAST?

Accepted Answer

This is the million-dollar question. There are many factors that can impact the lifespan of a new garage door, but with regular maintenance, periodic cleaning and average use, a new door should provide 10-20 years of service. It would not be uncommon to see some exterior weathering after 5-10 years. Certain locations will test any garage door from any manufacturer.

Question 15

CAN WE COLOUR-MATCH A GARAGE DOOR TO MY FRONT DOOR / WINDOWS / FASCIAS?

Accepted Answer

We need to know what colour you have already – most products of this type are manufactured with a colour code, i.e. Anthracite Grey is RAL 7016, with this code we can price for a colour-matched door. Equally, if you really want your door to be Sky Blue (RAL 5015) or Saffron Yellow (RAL 1017) – we could probably do it!

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