Question 1

IF WE HAVE A MOTOR, HOW MANY REMOTES DO WE GET?

Accepted Answer

Generally, all the motors we supply for domestic doors come with two remote control handsets.  These are securely programmed to only open your door, so do not worry if your neighbour sees your new door and copies you!  If you want extra handsets, we can do this; it can be handy to give one out to other people who may need access to your garage, whether that’s the gardener or relations coming to stay at your home.  Alternatively, many of the motors we install can integrate with wireless exterior keypads, allowing you to set a PIN code to allow entry without the need to carry a handset.

Question 2

IF WE HAVE A MOTOR AND THERE’S A POWER CUT, HOW DO WE GET IN?

Accepted Answer

If you have another door into your garage, you would gain access through there, and then all automated doors have a manual override.  However, if the automated garage door is your only access point, we will fit an External Release.  This is a secure way of being able to manually raise a door from the outside.

Question 3

OUR REMOTE CONTROL DOES NOT WORK FROM AS FAR AWAY AS IT USED TO – HELP?

Accepted Answer

First things first, try changing the battery.  Most remotes use a coin battery (common in watches). By removing the rear cover, you can change the battery; this can be a bit fiddly. We stock most batteries at our showroom in Truro, and our team there will be happy to help during our opening hours.  It is important to ensure the new battery is the same specification as the old one.  If this still does not suit it, contact us on 01872 438726 or email sales@cornwallgaragedoors.co.uk (sales@cornwallgaragedoors.co.uk)

Question 4

WHAT POWER SUPPLY WILL A MOTOR ON A DOMESTIC DOOR NEED?

Accepted Answer

The motors we install with domestic doors require a standard UK 13A three-pin socket somewhere near the front of the garage. We can show you where in the survey it varies depending on the style of door.

Question 5

HOW DO WE LOCK AN AUTOMATED GARAGE DOOR?

Accepted Answer

There is no lock and key with an automated door – the motor is the lock and provides the security.

Question 6

CAN YOU AUTOMATE AN EXISTING MANUAL DOOR?

Accepted Answer

Sometimes – yes. Sometimes – no. There are certain styles of doors that can be retro-automated, but this is not always possible. Contact us for more details.

Question 7

CAN WE ORDER A MANUAL DOOR NOW AND AUTOMATE IT IN THE FUTURE?

Accepted Answer

With some styles of doors, we can install them now as a manual door and automate them in the future. Contact us for more details.

Question 8

CAN WE OPERATE MY AUTOMATIC GARAGE DOOR THROUGH OUR HOME ASSISTANT OR SMART SPEAKER?

Accepted Answer

There are motors available in our range that can be smart-enabled. The integration kits are available as an add-on, most systems can work alongside Google, Siri or Alexa systems.

Question 9

SHOULD WE USE OIL TO LUBRICATE OUR DOOR?

Accepted Answer

We do not recommend using oil to lubricate your garage door; it can be heavy and attract dirt and debris, which can foul the door and cause it to jam. If you want to apply some lubrication, we suggest using a light silicone spray.

Question 10

WE HAVE WATER GETTING IN UNDER OUR DOOR – CAN YOU HELP?

Accepted Answer

Depending on the style of the door, we can sometimes install a rubber floor seal. The right weather protection for a garage is an ACO drain across the doorway.

Question 11

WHAT HAPPENS IF WE LOSE THE HANDSET FOR OUR AUTOMATIC GARAGE DOOR?

Accepted Answer

We can generally supply handsets for a variety of garage door operators. If you have an existing handset, send us a photo of the front and back of the handset, and we will try to match it with a new one.

ELECTRIC GARAGE DOORS – AUTOMATED SOLUTIONS, TRURO

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